A recently completed study investigated the relationship between ServiceKey® scale scores and overall productivity among customer service representatives (n = 199) at two call centers. The following scales
Rod McKinnis shares this email from a sales rep in financial services. I really appreciate your coaching and training! While I understood Saleskey and PSS and was using
From Matt Robinson of PsyMetrics Global. A retail client of our major client transferred $83,000,000 in assets to a major competitor a week ago, a huge loss to