http://www.psymetricsglobal.com Unprecedented Reliability: Selection & Training Solutions Consultant Mon, 19 Apr 2010 13:57:41 +0000 http://backend.userland.com/rss092 en We get bombarded these days with infomercials about guaranteed weight loss. The reality is they are all true — but there is fine print. The fine print is that you have to exhibit the same exact behaviors no matter what program you engage in. You have to exercise and you ... http://www.psymetricsglobal.com/index.php/2010/04/guaranteed-results-no-different-than-weight-loss/ Dr. David K. Barnett & Dr. Michael D. Barnett Latest study of 184 terminations from financial services company reveals pre-hire behavior patterns of those terminated for misconduct as well as unsatisfactory sales performance. Strong validation of Level 1 scales. Click here for study (pdf) http://www.psymetricsglobal.com/index.php/2009/10/financial-services-terminations/ By Matthew R. Robinson Last weekend I was walking along the beach in Rye, NH with my youngest son Nicholas. It wasn’t long before he said, “Dad, I want to find a gem to take home.” Anyone familiar with beaches in New Hampshire knows the shorelines are filled with ... http://www.psymetricsglobal.com/index.php/2009/09/the-elusive-gem-%e2%80%93-why-it-matters-to-call-center-management/ Dr. David K. Barnett & Dr. Michael D. Barnett What is the relationship between job behaviors and personality? Why do many sales personality tests seem to offer little value in changing individuals or organizations? As a performance management company, PsyMetrics Global studies the relationship between what people are and what ... http://www.psymetricsglobal.com/index.php/2009/09/behaviors-and-personality-in-the-psymetrics-global-universe/ Dr. David K. Barnett & Dr. Michael D. Barnett What differentiates the very top and very bottom-ranked salespeople in a national call center for a major U.S. financial services company? SalesKey® scores of the top 1% of salespeople were compared with scores from those of the lowest 1%. Productivity is ... http://www.psymetricsglobal.com/index.php/2009/07/comparison-of-top-bottom/ I was in a one-on-one coaching session with Kelly, a sales manager struggling with one of her sales representatives named Dave. Dave had won contests earlier in his career and consistently outperformed his peer group quarter in and quarter out. Kelly was frustrated because over the past ... http://www.psymetricsglobal.com/index.php/2009/06/the-importance-of-goal-orientation-why-it-can-kill-potential-by-matthew-r-robinson/ I have been working with a C level executive implementing our sales platform for the past four years and always admired his ability to move quickly and decisively, seemingly always in the right direction. His firm experienced a 183% increase in sales productivity within 14 months of implementing our sales ... http://www.psymetricsglobal.com/index.php/2009/06/call-center-case-study-servicekey%c2%ae-a-game-changer-matthew-robinson/ An energy company wants to know which of its service people will be most effective if moved into an exclusive service-to-sales role. In this study, we examine the key variables for succeeding in this highly competitive marketplace. Using ServiceKey® the study finds seven statistically significant correlations with making ... http://www.psymetricsglobal.com/index.php/2009/04/servicekey-predicts-service-to-sales-effectiveness/ To what extent do Life Needs shape perception? The purpose of this study was to investigate whether individuals tend to project their basic Life Needs as measured by ServiceKey® onto neutral stimuli. The concept of projection has been part of psychology since the discipline's inception. Sigmund Freud identified projection as ... http://www.psymetricsglobal.com/index.php/2008/06/the-projection-of-life-needs-servicekey-research-study/ PsyMetrics Global, a pioneer in online behavioral sales assessments, has released ServiceKey®, a behavior-based customer service assessment. ServiceKey® at last allows recruiters and coaches to transcend the vagueries and subjectivity of personality-based assessments to get a robust examination of the critical behaviors necessary for CSRs to function at all four ... http://www.psymetricsglobal.com/index.php/2008/06/new-behavioral-customer-service-assessment-released/