If behaviors don't change, nothing else really matters
Articles & News
ServiceKey Study Shows Assessment Predicts Productivity
A recently completed study investigated the relationship between ServiceKey® scale scores and overall productivity among customer service representatives (n = 199) at two call centers. The following scales
The $83,000,000 Win Back
From Matt Robinson of PsyMetrics Global. A retail client of our major client transferred $83,000,000 in assets to a major competitor a week ago, a huge loss to
The Hunter-Farmer Sales Myth
How the Hunter-Farmer Sales Myth is guaranteed to keep your sales organization unfocused and primitive in the special sales culture of today
ServiceKey Case Study
A publicly traded company began using ServiceKey from PsyMetrics Global a little over 12 months ago. Here’s what the Managing Director of Client Services had to say. “Our
New Study: A Comparison of Scale Scores by Sales Candidates and Sales Employees
How do candidates for sales jobs answer sales questionnaires differently than employees
Guaranteed Results: No Different Than Weight Loss
We get bombarded these days with infomercials about guaranteed weight loss. The reality is they are all true — but there is fine print. The fine print is
Financial Services Terminations
Dr. David K. Barnett & Dr. Michael D. Barnett Latest study of 184 terminations from financial services company reveals pre-hire behavior patterns of those terminated for misconduct as
The Elusive Gem – Why it Matters To Call Center Management
By Matthew R. Robinson Last weekend I was walking along the beach in Rye, NH with my youngest son Nicholas. It wasn’t long before he said, “Dad, I
Behaviors and Personality in the PsyMetrics Global Universe
Dr. David K. Barnett & Dr. Michael D. Barnett What is the relationship between job behaviors and personality? Why do many sales personality tests seem to offer little
Comparison of Top & Bottom Ranked Financial Services Salespeople In a National Call Center
Dr. David K. Barnett & Dr. Michael D. Barnett What differentiates the very top and very bottom-ranked salespeople in a national call center for a major U.S. financial
