An energy company wants to know which of its service people will be most effective if moved into an exclusive service-to-sales role. In this study, we examine the key variables for succeeding in this highly competitive marketplace. Using ServiceKey® the study finds seven statistically significant correlations with making errors on service calls and builds a regression that correctly identifies 82.3% of 139 respondents in the study. The study concludes with six attributes recruiters need to identify to determine effectiveness in service-to-sales calls.
