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Research drives what we do. Review the latest in sales and service scientific inquiry.New Behavioral Customer Service Assessment Released
PsyMetrics Global, a pioneer in online behavioral sales assessments, has released ServiceKey®, a behavior-based customer service assessment. ServiceKey® at last allows recruiters and coaches to transcend the vagueries and subjectivity of personality-based assessments to get a robust examination of the critical behaviors necessary for CSRs to function at all four levels of customer service job proficiency.
"We have created the world’s first customer service assessment that allows businesses to get beyond how nice people may be to how they might behave in a service-to-sales environment," says Dr. David K. Barnett, developer of ServiceKey®.
The instrument measures 19 behavioral competencies in a 100 question multiple choice questionnaire administered exclusively online.
